Employee Spotlight: Annie Taylor

Posted by Anna on February 22, 2017 at 10:00 am. Captioners, Captioning, Employee Spotlight
Production Scheduler Annie Taylor

Production Scheduler Annie Taylor

At CaptionMax, we believe that our greatest strength is our employees. They’re clever, creative, and we can’t wait for you to get to know them a little better. Annie Taylor began at CaptionMax in May 2011 as a Prerecorded Caption Editor before going on to become Captioning Supervisor and now Production Scheduler:

What’s your favorite part of working at CaptionMax?

My favorite part of working at CaptionMax is the people. Everyone who works here is kind, funny, and talented, and it shows in their work and in their everyday interactions. It’s nice to come into a work environment like that every day.

What job did you want when you were 10 years old?

When I was a kid, I wanted to be a writer, which is not really a job and more of a way of being. Or a job that let me play video games all day (which I did end up getting the summer after college, and it was awful, but that’s another story). I was not a long-term-minded child.

What’s one thing you couldn’t live without?

Coffee is the obvious answer here, but in reality, I couldn’t live without the endless array of stories available to explore, in TV, books, movies, and video games.

Do you have any hidden talents?

They haven’t been revealed to me yet, but telekinesis seems like it’d be cool to have. Oh, you said talents, not superpowers. My answer stands.

What is your biggest hobby outside of work?

My biggest hobby outside of work is definitely video games. Right now I play a lot of Overwatch, but I’m very excited for the new Zelda in March (SO EXCITED).

If you could have dinner with any person, living or dead, who would it be?

It would be fantastic to have met and shared a meal with Sir Terry Pratchett. What a gem of a human being and author.

What is your favorite TV show/movie?

This is an unfair question and you know it. So I’ll give you two shows: Buffy the Vampire Slayer and Futurama. Obviously.

Our Method To March Madness? A Team Effort

Posted by Anna on February 9, 2017 at 3:00 pm. Captioners, Captioning

Every February, our realtime captioning department gears up for its busiest time of year: March Madness. Not only does the NCAA Division I tournament (as well as the conference tournaments leading up to it) add hundreds of extra hours to our regular schedule, the structure can create additional challenges. But we have the team and technology in place to stay on the ball and ensure every word gets captioned.

The conference tournaments are always same-site events, meaning two teams play and the next two teams will play on the same court when that game is finished.  So if the first game goes into overtime, the second game will have a late start. Even with anywhere between four to six sites going at once, our realtime coordinators expertly oversee the smooth transition between all of these games.

There’s no greater MVP during this hectic season than our realtime captioners.  In addition to prepping their dictionaries to make sure every player, coach, and arena name is spelled correctly, they maintain flexible schedules so coordinators can stay nimble with unpredictable start and end times.  In the event we need to use more than one captioner per game, our Rocket Realtime Technology allows us to seamlessly make the switch mid-program.

Our realtime team is thriving. In 2016, we experienced significant growth in live captioning services and tripled our staff of in-house realtime captioners, expanding our capacity for last-minute requests. While the majority of clients requesting realtime captioning are in broadcast, we have seen an uptick in corporate and government organizations who need conferences and meetings that are being streamed online captioned live. To receive a quote for your next live program or event, contact



  • Minneapolis, MN
  • (CaptionMax World Headquarters)
  • 2438 27th Avenue South
  • Minneapolis, MN 55406
  • Phone: 612.341.3566
  • Fax: 612.341.2345
  • Burbank, CA
  • 245 East Olive Avenue, Suite 600
  • Burbank, CA 91502
  • Phone: 818.295.2500
  • Fax: 818.295.2509
  • New York, NY
  • 5 Columbus Circle
  • Suite 810
  • New York, NY 10019
  • Phone: 212.462.0060
  • Fax: 212.462.0061