Employee Spotlight: Annie Taylor

Posted by Anna on February 22, 2017 at 10:00 am. Captioners, Captioning, Employee Spotlight
Production Scheduler Annie Taylor

Production Scheduler Annie Taylor

At CaptionMax, we believe that our greatest strength is our employees. They’re clever, creative, and we can’t wait for you to get to know them a little better. Annie Taylor began at CaptionMax in May 2011 as a Prerecorded Caption Editor before going on to become Captioning Supervisor and now Production Scheduler:

What’s your favorite part of working at CaptionMax?

My favorite part of working at CaptionMax is the people. Everyone who works here is kind, funny, and talented, and it shows in their work and in their everyday interactions. It’s nice to come into a work environment like that every day.

What job did you want when you were 10 years old?

When I was a kid, I wanted to be a writer, which is not really a job and more of a way of being. Or a job that let me play video games all day (which I did end up getting the summer after college, and it was awful, but that’s another story). I was not a long-term-minded child.

What’s one thing you couldn’t live without?

Coffee is the obvious answer here, but in reality, I couldn’t live without the endless array of stories available to explore, in TV, books, movies, and video games.

Do you have any hidden talents?

They haven’t been revealed to me yet, but telekinesis seems like it’d be cool to have. Oh, you said talents, not superpowers. My answer stands.

What is your biggest hobby outside of work?

My biggest hobby outside of work is definitely video games. Right now I play a lot of Overwatch, but I’m very excited for the new Zelda in March (SO EXCITED).

If you could have dinner with any person, living or dead, who would it be?

It would be fantastic to have met and shared a meal with Sir Terry Pratchett. What a gem of a human being and author.

What is your favorite TV show/movie?

This is an unfair question and you know it. So I’ll give you two shows: Buffy the Vampire Slayer and Futurama. Obviously.

Our Method To March Madness? A Team Effort

Posted by Anna on February 9, 2017 at 3:00 pm. Captioners, Captioning

Every February, our realtime captioning department gears up for its busiest time of year: March Madness. Not only does the NCAA Division I tournament (as well as the conference tournaments leading up to it) add hundreds of extra hours to our regular schedule, the structure can create additional challenges. But we have the team and technology in place to stay on the ball and ensure every word gets captioned.

The conference tournaments are always same-site events, meaning two teams play and the next two teams will play on the same court when that game is finished.  So if the first game goes into overtime, the second game will have a late start. Even with anywhere between four to six sites going at once, our realtime coordinators expertly oversee the smooth transition between all of these games.

There’s no greater MVP during this hectic season than our realtime captioners.  In addition to prepping their dictionaries to make sure every player, coach, and arena name is spelled correctly, they maintain flexible schedules so coordinators can stay nimble with unpredictable start and end times.  In the event we need to use more than one captioner per game, our Rocket Realtime Technology allows us to seamlessly make the switch mid-program.

Our realtime team is thriving. In 2016, we experienced significant growth in live captioning services and tripled our staff of in-house realtime captioners, expanding our capacity for last-minute requests. While the majority of clients requesting realtime captioning are in broadcast, we have seen an uptick in corporate and government organizations who need conferences and meetings that are being streamed online captioned live. To receive a quote for your next live program or event, contact

Federal Agencies Must Prepare For New Requirements Under Section 508 ICT Refresh

Posted by Anna on January 19, 2017 at 2:00 pm. Captioning, Video Description

US Access Board Logo

Last week, the US Access Board delivered a long awaited final rule under the authority of Section 508 of the Rehabilitation Act. Widely known as the “Section 508 Refresh,” the law ensures that federal agencies provide full accessibility in all aspects of their information and communication technology (ICT).  After being published in the Federal Register yesterday, agencies and vendors are expected to comply within a one-year period (January 18, 2018).


To make sure that the refresh keeps pace with a continuously evolving technological landscape, the Web Content Accessibility Guidelines (WCAG) 2.0, an internationally accepted standard, were incorporated. Its success criteria  were adopted by the New York City and European Union governments early last year. The rule states that agencies must conform to Level A (which provide the most basic web accessibility features) and Level AA (which address the biggest and most common barriers for disabled users) requirements. These are the requirements that apply to online video content:

Level A

To conform to Level A guidelines, federal agencies must provide the following:

Offline Captions Pre-recorded video content with audio must have closed captions.

Video Description Pre-recorded video content with audio must have video description OR text video description (media alternative) that is accessible using screen reader technology.

Level AA

To conform to Level AA guidelines, federal agencies must provide what is listed in Level A, as well as:

Live Captions Live streaming videos must have closed captions.

Video Description Pre-recorded video content with audio must have video description.

The Impact Beyond Section 508

While Section 508 only applies to federal agencies, the Title III team at Seyfarth Shaw believes the refresh “makes it even more likely that the DOJ will adopt the same standard for the websites of public accommodations and state and local governments under Titles II and III of the ADA,” meaning organizations that want to be proactive should start looking to WCAG 2.0 requirements sooner rather than later.

How CaptionMax Can Help

We help government agencies and businesses of all sizes meet WCAG 2.0 standards for their video content.  In addition to producing the highest quality closed captioning and video description, our team works closely with clients to provide custom style guides and streamlined workflows that meet their needs.

How The Department of Transportation Agreement With The NAD Will Affect Content Providers

Posted by Anna on December 15, 2016 at 6:06 pm. Captioning, Video Description
The interior of an airplane cabin with seatback entertainment units illuminated

The interior of an airplane cabin with seatback entertainment units illuminated

This week the United States Department of Transportation (DOT) reached an agreement with the National Association of the Deaf (NAD) that could have deep implications for video content providers. The notice of proposed rulemaking won’t be issued until July 2017, but the ACCESS Advisory committee, which includes disability advocacy organizations, airlines, aircraft manufacturers, and content providers, has been working on the recommendations it submitted to the DOT since April of 2016.

If the recommendations are followed, all new in-flight entertainment systems for new aircrafts or installed into existing models would be required to support closed captions and video description.  For aircrafts that do not have accessible seatback entertainment systems, they must provide a personal entertainment device (PED) with accessible and comparable content. Wirelessly streaming that content to a passenger’s PED is an acceptable alternative.

Additionally, airlines will request that content providers deliver 100% of covered in-flight entertainment with closed captions and video description. This requirement will extend to edited versions.

CaptionMax can help content providers prepare their videos for delivery under these new requirements, whether they’re starting from scratch or have existing files. For current and new clients, we are able to convert file types or reformat closed captioning and video description files for any edited versions as needed.

DOJ Finalizes Ruling Requiring Movie Theaters To Provide Closed Captioning And Video Description

Posted by Anna on December 6, 2016 at 4:31 pm. ADA, Captioning, DOJ, Video Description
Interior of a movie theater

Interior of a movie theater

Last week, the Department of Justice issued its final ruling on regulations for movie theaters showing digital films to provide closed captioning and video description. The rule amends Title III of the Americans with Disabilities Act, which prohibits public accommodations from discriminating against individuals with disabilities, and will go into effect January 17, 2017.

The Department found that despite movie studios regularly providing closed captions and video description as a part of their Digital Cinema Package (DCP), they were not consistently made available at all theaters or showings to patrons who are deaf, hard of hearing, blind, or low-vision.

In addition to requiring hardware acquisition, theaters will need to provide a minimum number of captioning and description devices for patrons. The minimum number of devices increases with the number of auditoriums per venue.

Compliance for theaters showing digital movies prior to the ruling must be met by June 2, 2018. At this time, no specific requirements are imposed for theaters that exclusively screen analog movies, however any theaters that convert from an analog to a digital projection system subsequent to the ruling must comply with these requirements by December 2, 2018 or within 6 months of the completed installation of the new system, whichever is later.

For producers looking to deliver a fully accessible DCP for their feature films, CaptionMax can provide a streamlined workflow for closed captioning and video description, including mixes for 5.1 surround sound. Adding these services can expand the potential reach of your content to approximately 50 million Americans who are deaf or blind, leading to larger crowds at the box office.

2017 CVAA Captioning Requirements Approaching

Posted by Anna on December 2, 2016 at 11:08 am. CVAA, Captioning
President Obama signs the CVAA into law

President Obama signs the CVAA into law

As 2017 draws near, so do the final captioning requirements for the 21st Century Communications and Video Accessibility Act, or CVAA. Signed into law in 2010, CVAA video programming requirements were designed to keep content accessible to disabled users as new technologies and modes of distribution emerged.

Since January 1, 2016 it has been required that all IP-delivered “straight lift” clips, meaning a single excerpt of television that was broadcast with captions, must also be captioned, regardless of content length or type.  ”Montages,” files containing multiple straight lift clips, will also required to be captioned beginning January 1, 2017.

Starting July 1, 2017, clips from live programming must be captioned. Unlike prerecorded material, live programming is permitted up to a 12-hour delay after airtime to post captioned clips with up to an 8-hour delay for near-live programming.

For programming that has already aired with captions, video programming distributors are required to post captioned clips of their content to their own websites or apps. However, at this time, these rules do not apply to third party websites or apps.

CaptionMax has helped many clients meet CVAA captioning requirements for IP-delivered clips. To learn more about how we can help your organization become compliant, contact your CaptionMax representative or

Employee Spotlight: Mark Johnson

Posted by Anna on November 8, 2016 at 11:32 am. Captioning
Mark Johnson

Mark Johnson, Realtime Engineering Specialist

At CaptionMax, we believe that our greatest strength is our employees. They’re clever, creative, and we can’t wait for you to get to know them a little better. Mark Johnson started at CaptionMax in May 2012 as an offline Caption Editor before joining our team of Realtime Coordinators in 2014 and recently becoming our Realtime Engineering Specialist:

What’s your favorite part of working at CaptionMax?

It’s what everyone says, but the people. I love the folks that I work with. But also just the whole environment here, how the place is laid back, but everyone snaps into form when the work rolls in and tasks need getting done. Realtime can be feast or famine when it comes to stuff to do. I really thrive in that kind of environment.

What job did you want when you were 10 years old?

I wanted to be a baseball player. I even did a poster on that as a school project, and it hung in my room for years. My mom also tells me that I wanted to be a single guy with a pickup truck. I really failed my younger self on all accounts.

What’s one thing you couldn’t live without?

The gym. It’s how I blow off steam. When you’re moving as much weight as you can possibly lift, there’s no room in your mind for anything else. You’re completely in the moment. A study came out saying that working out a lot leads to higher mortality, but I figure it has to be a better personal vice than drinking or smoking, right?

Do you have any hidden talents?

I’ve got pretty good willpower when it comes to, like, not eating doughnuts at work? But no, I’ve got nothing you can show off at a talent show. I did standup comedy once and got some laughs. But the amount of time I spent preparing and practicing that made it just not worth the investment to pursue.

What is your biggest hobby outside of work?

Working out. There’s just so many different ways to do it. Right now, I’m working on powerlifting. When the spring comes around, I’ll work on my conditioning for obstacle course races and take up Scottish heavy games throwing again.

If you could have dinner with any person, living or dead, who would it be?

Abraham Lincoln. He’s so integral to our country’s history, and yet, has there ever been a more enigmatic figure? There are so many legends, stories attributed to him. Every situation you seem to be able to morph into something Lincoln would support. It would be fascinating to really learn about what he truly thought and was like.

What is your favorite TV show/movie?

I watch a lot of sports. I’m mostly into football and basketball, but I have a soft spot for baseball, and volleyball is an underrated sport. I love that I get to work on the captioning for so many different sporting events here.

Want To Know What It’s Like To Caption The World Series?

Posted by Anna on October 28, 2016 at 10:33 am. Captioners, Captioning
Lori smiles and holds a baseball next to the CaptionMax sign

Lori smiles and holds a baseball next to the CaptionMax sign

This year, CaptionMax has the privilege of live captioning the World Series.  We wanted to give a glimpse into what that experience is like, so we asked Lori, superstar live writer responsible for game 2, what it’s like to caption one of the biggest nights in baseball.

Obviously you’re a Twins fan, but do you have a favorite between Chicago and Cleveland?

I really wasn’t sure which team to root for because it’s been so long since either team has been to the World Series, much less won the World Series. Now that the series is tied 1-1, I can pretty confidently say I’m cheering for Cleveland.  It’s really cool that the Cubs are in it, but I’m an American League girl through and through.

How does captioning baseball compare to other sports?

I grew up watching baseball from age 6 or 7. So I’ve always kind of felt that compared to captioning other sports, baseball is my native language.  I know the vocab. Also I just love the way baseball sounds, which is a plus considering how closely we have to listen when captioning.

The pace of baseball is a little bit slower, so I get a chance to catch my breath or look something up. On the flip side, other sports have more action or are higher scoring, which tends to make doing a game a little more exciting. Hockey and basketball games fly by.

Does captioning the World Series feel much different from captioning other events?

I don’t even know what the audience size is for this series, but it’s definitely high-profile, so that means ultra prep: former players, details about past World Series games involving these teams, a larger pregame/postgame panel.

In a regular game, they don’t often televise the anthem or the 7th inning stretch, but in this case we need to be ready for that, so who is singing for the current game and even the previous game or next game in case they get mentioned.

Is there any other event that would be as or more exciting for you to caption?

This was definitely a blast. Something as or more exciting? The inauguration probably.

Highlights From Our Fall 2016 Lineup

Posted by Anna on August 25, 2016 at 11:03 am. Captioning

The fall season is always our busiest time around the office. There are so many great new and returning shows in 2016 that it would be difficult to list them all, but here are some that our production team couldn’t wait to work on.

Better Late Than Never – August 23rd – NBC

Brand new from NBC, Better Late Than Never follows Henry Winkler, William Shatner, Terry Bradshaw, and George Foreman as they travel across Asia with comedian Jeff Dye. Based on the wildly popular South Korean program Grandpas Over Flowers, it premiered earlier this week to 7.4 million viewers.

The cast of Better Late Than Never stands in an open street in China

The cast of Better Late Than Never stands in an open street in China

NBC Hell’s Kitchen – September 23rd – Fox

Gordon Ramsey fans will be delighted this September when Hell’s Kitchen returns for its 16th season. Contestants are gradually eliminated based on how they perform in challenges and dinner service until one chef is declared the winner.

Gordon Ramsey

Gordon Ramsey

Shameless – October 2nd – Showtime

Showtime’s hit dramedy typically premieres in January, but season 7 will be returning to the airwaves shortly on October 2nd.  The series follows alcoholic patriarch Frank Gallagher and his six children.

The Gallagher family stands in front of a plate glass window

The Gallagher family stands in front of a plate glass window

Frequency – October 5th – CW

After discovering she can speak to her deceased father through ham radio, Detective Raimy Sullivan enlists his help to work on an unsolved murder. The series was inspired by the 2000 film of the same name and was created by Supernatural executive producer Jeremy Carver.

Detective Raimy Sullivan sits in front of a ham radio

Detective Raimy Sullivan sits in front of a ham radio

2 Broke Girls – October 10th – CBS

Back for its 6th season, 2 Broke Girls returns to CBS with a 1-hour premiere in early October. Max and Caroline deal with breakups and friends’ babies as they manage their new role as part-owners of the diner.

Max, Caroline, and the gang stand around Sophie touching her pregnant belly.

Max, Caroline, and the gang stand around Sophie touching her pregnant belly.

To catch other premieres featuring CaptionMax captions and description, follow us on Facebook and Twitter.

CaptionMax Consumer Advisory Board Member Presents At First Ever Caption Studies Conference

Posted by Anna on August 4, 2016 at 4:01 pm. Captioning, Consumer Advisory Board
Deb Fels with the caption,

Researcher Deb Fels with the caption, "Welcome to my talk, entitled Captioning and Inclusive Design."

Earlier this week, the very first U.S. Caption Studies Conference was held online, bringing together caption users, creators, advocates, and researchers to promote areas of progress and engagement within the community, as well as set up the following goals:

- establish/initially celebrate Caption Studies as an area of research, advocacy, and practice;

- provide a space for practitioners, researchers, and advocates to present and share their work where captioning is the primary, instead of being a secondary, focus;

- connect, network, energize, and build momentum for all of us to promote captioning in our diverse fields;

- understand, explore, discuss, and advocate for more effective legislation.

The conference was also designed to be a proof-of-concept for interest in further Caption Studies conferences, either virtual or in person, and serve as a model of accessibility in online communications and conferences.

Our very own Consumer Advisory Board member, Deb Fels, was one of the presenters at this groundbreaking conference.  Her talk, “Captioning and Inclusive Design” focused on the research she and her colleague Margot Whitfield have done with Enhanced Captioning at the Inclusive Media and Design Centre at Ryerson University in Toronto. Enhanced Captioning embraces creative strategies to make captions a more satisfying and enriching experience for viewers, including color, kinetic text, and emojis:

A woman sings to a man in front of her. A music symbol is in the top left corner. At the bottom, a caption that says, Ill ignore you and forget you, is encircled in light pink with a heart emoji at the beginning.

A woman sings to a man in front of her. A music symbol is in the top left corner. At the bottom, a caption that says, "I'll ignore you and forget you," is encircled in light pink with a heart emoji at the beginning.

Deb also gave a wonderful overview of Inclusive Design principles and the dramatic impact considering accessibility upstream in the creative process can have in making entertainment and educational content of greater benefit to all people.

We are very proud to have her on our board and were delighted to see her research elevated in the field of Caption Studies at this conference.



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